CUSTOMER SATISFACTION SURVEYS

''Customer satisfaction is a measure of how your organisation's 'total product' performs in relation to a set of customer requirements"

We can help you with several approaches to meet ISO 9000:2000 which requires companies to measure and monitor customer satisfaction and dissatisfaction.

We design feedback questionnaires that measure your performance in the eyes of the customer. This results in regular graphical reporting.

We conduct customer satisfaction and perception surveys on your behalf. We conduct interviews with your main customers to establish how your company performs providing detailed feedback on their comments. Your customers will often 'open-up' to independent surveys giving a valuable insight into how they view you as a supplier.

We can also extend this service to internal customers and other stakeholders e.g. Staff Satisfaction surveys.